Frequently Asked Questions

Everything you need to know about your douxds experience.

When will my order arrive?

Standard shipping typically takes 3-7 business days within the United States. You will receive a tracking number via email as soon as your order leaves our warehouse.

Are douxds products suitable for sensitive skin?

Yes, our formulas are dermatologist-tested and specifically designed to be gentle yet effective for all skin types, including those prone to irritation.

What is your return policy?

We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, please contact our support team to initiate a return or exchange.

Are your products cruelty-free?

Absolutely. We believe in ethical beauty, which is why none of our products or ingredients are ever tested on animals.

Can I change or cancel my order after it's placed?

To ensure fast delivery, we process orders quickly. Please email us within 1 hour of placement if you need to make changes, and we will do our best to accommodate you.

Do you ship internationally?

Currently, we ship to the United States, Canada, and the UK. We are working hard to bring douxds to more countries in the near future.